Find out if your device is eligible for return or exchange.

Return the device to at&t.

The cellophane wrap box had a ‘here is how to send your trade in’ sheet but the bubble wrap sleeve box didn’t have anything like that.

Tracking is provided if you request a return box.

Once you move your data from your old phone to your new one, you will use the.

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Call 800. 331. 0500.

You can email to [email scrubbed]

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Get refund information for a return.

Head into a store.

If the returned equipment is damaged due to abuse, we may add a.

Backup your data and perform a factory reset of the old device.

Give the kit to your mail carrier or drop off at a post office.

Find out the return policy, how to prepare your device, and how to.

Make your return or exchange with the.

For me, the trade in kit came right in the box and is very clear telling you to use this label for the trade in.

Attach the prepaid shipping label to the return kit.

When you trade in an eligible smartphone in good working condition within 30 days of activating your new smartphone, you may be.

Then i shipped my old device with this prepaid shipping label.

Make sure you send your original device back within 30 days.

Visit the at&t return policy to:

Both boxes had a single usps label, although they.

You have to go online or call to get.

They don't include a return label for remorse.

Learn about the at&t return period.

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We will initiate your return or exchange by emailing you a prepaid shipping label to mail your device back.

They have two shipping.

To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date.

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Need to receive a label.

It comes with a prepaid envelope with shipping label and a card detailing how to trade the old phone in.

If you don’t, you’ll be charged the balance on the device’s installment plan.

Learn how to return your device or accessory within 14 days and get a refund or exchange it for a new one.