Webhello alyssa1225, this has everything to do with the connection being unstable for the facetime call.

You can use these steps for a solution:

How to turn facetime off and on in settings.

Recommended for you

Webthe most likely reason facetime is grayed out is that your iphone may be experiencing some connectivity problems.

If you can't make or receive a facetime call on your iphone or ipad.

Websome issues you may run into on facetime include not being able to send facetime calls, being unable to connect or getting connection alerts, facetime.

Use your cellular data.

Use a fast connection to avoid sound.

If you’re having trouble using facetime using cellular data, or if facetime says waiting.

Webverify your facetime contact information.

Webhow to fix the poor connection on facetime.

Sign out and back in.

Close and relaunch the facetime app.

How to hard reboot your iphone or ipad.

Check data & time.

You may also like

There are two things you can immediately.

Webturn off cellular data.

How to reset network settings.

Toggle facetime off and on again.

Weba sim card connects your iphone to your wireless carrier’s cellular network.